CORONAVIRUS UPDATE: The NC State Veterinary Hospital is seeing only emergency patients until further notice.

Veterinary Hospital Changes Reduce Risk While Continuing Care

Coronavirus Update: NC State Veterinary Hospital

*Updated March 15 to reflect emergency cases only policy

Due to the evolving situation with novel coronavirus and related disease (COVID-19), NC State Veterinary Hospital is taking additional precautionary measures and limiting cases at the hospital

Effective immediately and until further notice, each veterinary hospital service area will only see emergency patients. The hospital will be operating with limited personnel. 

At this time only hospital personnel will be allowed inside all areas of the hospital complex including the Terry Center, the Health and Wellness Center and the Equine and Farm Animal Veterinary Center until further notice. Please call your animal’s service area with any questions. 

These additional steps are necessary to help keep staff, doctors, animals and clients safe while continuing to provide critical patient care.

Veterinary hospital staff will continue to meet emergency clients in the parking area closest to the building associated with their specific service and bring those animals in for care.

What clients should do when they arrive at the hospital with patients:

Call your animal’s designated service when you arrive at the parking lot. *See a full list of service numbers below.

Please remain in your vehicle with your animal.

A care professional will discuss your needs by phone when you arrive. 

At the end of the phone conversation, a care professional will come to the parking lot to bring your pet (animal) into the building for evaluation.

After the medical team evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.

Shortly thereafter you will receive a phone call from a customer service representative to obtain a deposit via one of our payment methods:

  • Credit card or Care Credit are preferred, but cash or check will also be accepted.
  • To pay online, use our payment portal.

Updates will be given regularly via phone by your medical team.

Once the care of your animal is complete, the discharge process will be discussed.

The Centers for Disease Control has a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

More University-specific information is also available on NC State’s coronavirus web page: go.ncsu.edu/coronavirus.

Counselors are available for clients in need via the Family and Community Services number.

Call your specific service area for prescriptions. Please allow up to 48 hours to fill. Pharmacy pick up closes at 5 p.m.

We know that there is additional stress in caring for your loved companion animal during this time. We have clinical counselors through the hospital’s Family and Community Services available to talk over the phone.

* Service phone numbers:

Terry Center

  • Cardiology 919-513-6694
  • Dermatology 919-513-6543
  • Emergency 919-513-6911
  • Family and Community Services 919-513-3901 and 919-422-7563
  • Internal Medicine 919-513-6670
  • Neurology 919-513-6692
  • Oncology 919-513-6690
  • Ophthalmology 919-513-6659
  • Orthopedic Surgery 919-513-6588
  • Soft Tissue Surgery 919-513-6050

 

Health and Wellness Center

  • Behavioral Medicine 919-513-6999
  • Blood Bank 919-513-6999
  • Dentistry 919-513-6999
  • Exotic Animal Medicine 919-513-6999
  • Nutrition 919-513-6999
  • Rehab and Mobility 919-513-6999
  • Theriogenology 919-513-6999

 

Equine and Farm Animal Veterinary Center

  • Equine Medicine 919-513-6630
  • Equine Emergency 919-513-6630
  • Equine Ophthalmology 919-513-6630
  • Equine Orthopedics 919-513-6630
  • Equine Soft Tissue Surgery 919-513-6630
  • Equine Reproduction 919-513-6630
  • Farm Animal Services 919-513-6630