The Veterinary Medical Forum is designed to enhance informal communications between practitioners and NC State CVM faculty on issues pertinent to medicine and surgery. During these informal discussions, we will share current management ideas, procedures and techniques which we hope will be applicable to your practice. We invite you to bring your questions and/or cases (including radiographs) relative to the topics below.
Managing Conflict Competently
April Kedrowicz, PhD, MS – Assistant Professor, Communication
This presentation will inform participants on how to manage conflict with clients and veterinary team members to maximize patient care, client satisfaction, and team effectiveness. Upon completion of this seminar, participants will be able to:
- Describe common causes of conflict
- Describe five conflict management styles
- Explain the key steps in communicating effectively for conflict resolution
Check-in: 12:00 p.m. – 12:15 p.m.
Lecture: 12:15 p.m. – 1:15 p.m.
REGISTRATION FEE: $0
WHAT TO BRING: YOURSELF and cases on the topic, if desired.
LUNCH: Feel free to bring your lunch with you, or you can purchase one from the Wolves’ Den.
This seminar will offer one (1) hour of NCVMB approved CVME for veterinarians and veterinary technicians.
If you are a person with a disability and desire any assistive devices, services, or other accommodations to participate in the activity, please contact Dane Johnston to discuss your needs at least 30 days prior to the event.
An electronic copy of the lecture notes will be made available a few days before the course. To view notes from previous Vet Med Forum lectures, click here.
Attendees who register at least one day prior to each forum will have a parking pass issued to them via e-mail which will permit parking in the CVM Deck. If you do not receive the parking pass via e-mail, allow yourself time to pick one up from the reception desk in the front lobby. Cars parked in the hospital client lots will be ticketed and/or towed. Directions and a map can be found below.