Urgent update: Please call before bringing any animals or referring any cases to the hospital. We are extremely short staffed at this time.

Pet Owner Information: Client Expectations

pet_ownersWe are different from other veterinary hospitals in that we are teaching driven and university-affiliated. We are proud to combine the most advanced, academic-level medical practice with a service-oriented and efficient practice model.

What’s more, as a client at the VH, you can feel good about the fact that all net revenue goes to support education and discovery at one of the nation’s leading colleges of veterinary medicine. We help not only the pets we treat here, but pets everywhere who benefit from the medical innovation and veterinary education that NC State University provides.

Companion Animal Client Expectations

The NC State Veterinary Hospital views veterinary care as a partnership between you (the client), the primary care veterinarian and our medical team. We will do our best to provide a range of diagnostic and management plans and abide by the approach selected by the client, while also considering what we feel is best for the patient. Your pet will receive safe, high-quality veterinary care regardless of client age, color, disability, gender, gender identity or expression, national origin, race, religion or sexual orientation.

The NC State College of Veterinary Medicine promotes a values-driven culture of mutual respect and valuing the quality of our relationships and collaborations that are supported by prioritizing our community, practicing inclusivity, promoting innovation and pursuing our passion. You may learn more about our values here.

CLIENT RESPONSIBILITIES

You are responsible for: 

  • Providing accurate information about your pet’s health and medical history.
  • Providing accurate information regarding all responsible parties.
  • Asking the medical team for clarification when you do not understand medical terms or instructions about your pet’s plan of care.
  • Following your pet’s plan of care after discharge from the hospital.
    • If you are unable/willing to follow the plan of care, you are responsible for telling your care provider, who will explain the potential medical consequences of not following the recommended plan.
  • Acting in a manner that is respectful towards other clients, clinicians, students and hospital staff.
  • Following the Hospital’s rules and regulations, including respect of Hospital property.
  • Meeting your financial obligation for the Hospital services provided, including the initial examination, and associated fees unless otherwise specified at the time of visit.

 WHAT YOU CAN EXPECT 

  • To receive high-quality, compassionate veterinary care.
  • To participate in and make decisions about your pet’s care, including declining care.
    • Your pet’s medical team will explain the potential medical consequences of declining the recommended treatment.
  • To have your pet’s illness, possible treatment plans and potential outcomes be explained in a manner you can understand.
  • To have communication provided to your primary care veterinarian
  • To receive written and verbal information about follow-up health care at the end of your pet’s visit.
  • To approve or decline for your pet to participate in clinical studies that they may be eligible for.
  • To have private and confidential treatment plans, communications, and medical records for your pet.
  • To have any concerns or complaints addressed.

The NC State Veterinary Hospital does not tolerate abusive, discriminatory, racist or harassing behavior by clients, family members or friends of the family. Any of these behaviors may result in denial of service and/or law enforcement intervention. If you have any concerns about your experience or your pet’s care at the NC State Veterinary Hospital, please contact us at: ncstatehospitalfeedback@ncsu.edu

*NC State Veterinary Hospital includes Veterinary Health and Wellness Center, and Terry Companion Animal Center.

Equine and Farm Animal Client Expectations

The NC State Veterinary Hospital* views veterinary care as a partnership between you (the client), the primary care veterinarian and our medical team. We will do our best to provide a range of diagnostic and management plans and abide by the approach selected by the client, while also considering what we feel is best for the patient. Your animal will receive safe, high-quality veterinary care regardless of client age, color, disability, gender, gender identity or expression, national origin, race, religion or sexual orientation.

The NC State College of Veterinary Medicine promotes a values-driven culture of mutual respect and valuing the quality of our relationships and collaborations that are supported by prioritizing our community, practicing inclusivity, promoting innovation and pursuing our passion.  You may learn more about our values here.

CLIENT RESPONSIBILITIES

You are responsible for: 

  • Providing accurate information about your animal’s health and medical history.
  • Providing accurate information regarding all responsible parties.
  • Asking the medical team for clarification when you do not understand medical terms or instructions about your animal’s plan of care.
  • Following your animal’s plan of care after discharge from the hospital.
    • If you are unable/willing to follow the plan of care, you are responsible for telling your care provider, who will explain the potential medical consequences of not following the recommended plan and provide alternatives if possible.
  • Acting in a manner that is respectful towards other clients, clinicians, students and hospital staff.
  • Following the Hospital’s rules and regulations, including respect of Hospital property.
  • Meeting your financial obligation for the Hospital services provided, including the initial examination, and associated fees unless otherwise specified at the time of visit.

WHAT YOU CAN EXPECT 

  • To receive high-quality, compassionate veterinary care.
  • To participate in and make decisions about your animal’s care, including declining care.
    • Your animal’s medical team will explain the potential medical consequences of declining the recommended treatment.
  • To have your animal’s illness, possible treatment plans and potential outcomes be explained in a manner you can understand.
  • To have communication provided to your primary care veterinarian
  • To receive written and verbal information about follow-up health care at the end of your animal’s visit.
  • To approve or decline for your animal to participate in clinical studies that they may be eligible for.
  • To have private and confidential treatment plans, communications, and medical records for your animal.
  • To have any concerns or complaints addressed.

The NC State Veterinary Hospital does not tolerate abusive, discriminatory, racist or harassing behavior by clients, family members or friends of the family. Any of these behaviors may result in denial of service and/or law enforcement intervention. If you have any concerns about your experience or your pet’s care at the NC State Veterinary Hospital, please contact us at: ncstatehospitalfeedback@ncsu.edu

*NC State Veterinary Hospital includes Equine and Farm Animal Veterinary Center, and Reedy Creek Equine Farm.