Urgent update: As of Sept. 8, 2021, Please call before bringing animals or referring any cases to the hospital. We are extremely short staffed at this time, particularly in the ER, ICU and Internal Medicine.

We offer world-class Emergency and Critical Care 24 hours a day, 7 days a week, 365 days a year at the Small Animal Emergency clinic Raleigh NC. We understand that pet emergencies are stressful and upsetting; our experienced team is here to help with knowledge and compassion. Please consider having your pet evaluated by our emergency service, if your veterinarian is not available by calling 919-513-6911 if your pet is displaying any of the following symptoms:

  • Breathing difficulty
  • Weakness or collapse
  • Trouble urinating or defecating
  • Vomiting or diarrhea
  • Bleeding or seizing
  • Exposed to toxins or trauma
Golden Retriever dog recovering from foot surgery while wearing an Elizabethan collar in the shape of a cone for protection

Emergency Service Fees:

  • An emergency exam fee is $190.
  • An emergency exotics exam fee is $253.
  • Initial stabilization services for pets range between $500 – $700. Additional diagnostic tests, specialty consults, therapeutics and other fees may also apply. 

We are located at 1052 William Moore Dr. Raleigh, NC 27607, (near the corner of Hillsborough St. & Blue Ridge Rd.), the Small Animal Emergency Service is located in the Randall B. Terry Small Animal Hospital. The emergency entrance faces Hillsborough Street.

What Makes NC State Emergency Special? 

Attending clinicians have access to consultation with specialty services 24 hours a day, 365 days per year, as well as access to state of the art diagnostic and therapeutic options. Small animal specialty services available for consultation and transfer include:

  • Cardiology
  • Dermatology
  • Exotic Animals*
  • General & Orthopedic Surgery
  • Neurology
  • Oncology
  • Ophthalmology
  • Internal Medicine

We also offer hemodialysis, hemoperfusion and plasmapheresis. Our intensive care unit is also staffed with dedicated technicians and clinicians 24 hours a day, and is a component of the Emergency and Critical Care Department, which received a perfect score in a recent four-year re-accreditation conducted by the American Animal Hospital Association.

*The Exotic Animal Medicine Service at NC State Veterinary Hospital will have limited availability to see emergency exotic animal cases between the hours of 9PM to 6AM. Pet owners are encouraged to call ahead if bringing an exotic pet to the Emergency Service during these hours (919)513-6911. The Animal Emergency Hospital and Urgent Care located at 409 Vick Road, Raleigh NC 27612 accepts exotic animal patients on a 24/7 basis.

Appointments, Referrals and Resources

Appointment Guidelines
No appointment is needed, but calling ahead is encouraged.

What to Expect
Due to the unpredictability and severity of patient problems long waiting times are sometimes experienced. Upon admission, all patients are assessed immediately and triaged according to the severity of the problem. Patients with the most serious problems are seen first and patients with less serious problems will be attended to as soon as possible (similar to emergency rooms in human hospitals). Senior veterinary students play an important role in our care team and thus clients should expect to speak to a veterinary student as part of the intake and treatment process. All students are in close communication with our care team’s veterinarians and communicate clinician recommendations to you. As soon as the veterinarian working with your pet is available, they will talk with you regarding additional testing needed, prognosis and treatment options, and the anticipated costs associated with care. Our care team consults with on-call specialists when appropriate.

Emergency Service Fees: 

  • Emergency exam fee is $190.00.
  • Emergency exotics exam fee is $253.00
  • Initial stabilization services for pets range between $500 – $700. Additional diagnostic tests, specialty consults, therapeutics and other fees may also apply.

Download our full client expectations document here.

All pets presenting to the emergency hospital will be “triaged” by our technical staff. This means that patients are assigned a medical priority based on vital signs and a brief history. Similar to a human ER, this ensures that the most critically ill patients are given priority. A technician will greet you in the lobby and obtain your pet’s vital signs. If your pet’s vital signs are abnormal, or your pet is clearly unstable, the technician will escort your companion immediately to the back to be examined by a doctor. A student will then obtain vital historical information while your companion is stabilized. You may be asked to sign a permission form for “emergency treatment” at this time. As soon as medically possible, the attending clinician will consult with you and present a diagnostic and therapeutic plan.

If your companion is stable at the time of admission, you will be escorted to an examination room, where a veterinary student will obtain pertinent historical information and perform a physical examination. This information will then be presented to the attending clinician. Shortly afterward, the attending clinician will perform a thorough physical examination on your companion, consult with you, and present a diagnostic and therapeutic plan.

If your companion’s problems are complex in nature, specialists may be consulted and transfer to a specialty service may be recommended. In the event that your pet is hospitalized for a complex problem, his or her care will be transferred to one of these specialty services in the morning. Alternatively, care of your pet may be transferred back to your family veterinarian in the morning. In this instance, you must pick up your pet by 8 am and proceed directly to your veterinarian.

It may be recommended that your pet be hospitalized. In this instance, we have several levels of care that are tailored to the needs of your pet. Technicians staff all hospital wards 24 hours a day, 365 days per year. Our intensive care unit is also staffed with dedicated technicians and doctors 24 hours a day. Visiting is encouraged and hours are established for all areas of the hospital. At the time of admission, please ask the attending clinician or student to provide you with this information.

If you provide the front desk with the name of your veterinarian, a full report will be faxed the following morning. Your veterinarian can also call at any time for a consultation or with questions concerning your pet’s care. If your pet remains in the hospital and is transferred to a specialty service, the clinician in charge will contact your veterinarian by phone the following day.