Strategic Plan: Goal Four
Deliver compassionate, state-of-the art care in a dynamic educational environment...
Goal Four: Four-Year Objectives
- Advance patient care through discovery and innovation.
- Provide experiential learning that prepares all our trainees for success in their futures.
- Harness the strong caseload to achieve our educational mission and sustain a healthy work environment.
- Partner with the veterinary community to provide compassionate and comprehensive care.
Measures of Success
- Achieving a caseload that supports our educational, clinical innovation and service goals.
- Surveys of patient outcomes and client satisfaction.
- House officer training program success documented through exit surveys, board certification and employment outcomes.
- Climate surveys assessing work environment.
Goal 4 Objectives and Milestones
2020 Activity
Advance patient care through discovery and innovation:
Apply the knowledge gained via clinical trials and patient care to improve patient outcomes
Milestones
- Focus on pain consultation service, extracorporeal therapy, equine podiatry service, standing CT and H-FIRE.
Provide experiential learning that prepares all of our trainees for success in their future:
Ensure that educational outcomes are a meeting the needs of our trainees
Milestones
- This will include a comprehensive review of clinical curriculum, integration of a new hospital information system, hiring a new Hospital Information Director, introduction of two licensed clinical social workers and introduction of two client liaisons.
Harness the strong caseload to achieve our educational mission and sustain a healthy work environment:
Meet our primary goal of educating while successfully managing a challenging caseload
Milestones
- Expand infrastructure to manage a busy caseload, expand client counseling services in the Hospital, provide resources for house officer counseling, offer college-wide wellness programming and integrate Director of Wellbeing and model a values-driven culture.
Partner with the community to provide compassionate and comprehensive care:
Encourage a team mentality with our stakeholders to help us meet all needs
Milestones
- Continue EQ-go-PAC and SA-go-PAC meetings and continue our relationship with NCVMA and NCVMB.
Progress Reports
2019 Activity
Advance patient care through discovery and innovation:
Apply the knowledge gained via clinical trials and patient care to improve patient outcomes
Milestones
- Expansion of personnel for Equine Emergency Service
- Introduction of a Poultry Ambulatory Service
- Opening of the Reedy Creek Reproductive Medicine Service
- Expand the minimally invasive surgery services available
Provide experiential learning that prepares all of our trainees for success in their future:
Ensure that educational outcomes are a meeting the needs of our trainees
Milestones
- Incorporate the Association of American Veterinary Medical Colleges guidelines for internships in our current training programs
- Investigate similar guidelines for resident training programs
- In conjunction with the Curriculum Committee and the Associate Dean of Student Affairs perform a comprehensive review of the clinical (4th year) curriculum
- Introduction of competency-based education into the Hospital to enhance student and house officer training
- Integration of a new hospital information system
- Provide resources for career and financial counseling for house officers
Harness the strong caseload to achieve our educational mission and sustain a healthy work environment:
Meet our primary goal of educating while successfully managing a challenging caseload
Milestones
- Establish Hospital infrastructure to effectively handle a busy caseload
- Introduction of client/patient advocate positions into the Hospital
- Expand client counseling services available in the Hospital
- Provide resources for house officer counseling as required
Partner with the community to provide compassionate and comprehensive care:
Encourage a team mentality with our stakeholders to help us meet all needs
Milestones
- Client surveys will be used to improve client services
- Referring veterinarian surveys will be used to improve Hospital services
- Introduction of software programs that will make appointment scheduling more efficient
- Integration of the Hospital Communications Specialist in order to facilitate communications with community veterinarians
2018 Activity
Advance patient care through discovery and innovation:
Milestones:
- Continue innovative clinical research to benefit patient care.
Provide experiential learning that prepares all our trainees for success in their futures:
Milestones:
- Tracking of house officer work hours, which will initially allow us to quantitate the average number of hour’s interns and residents, are working/week. This is initially being done using a cell phone application. Long term this study will be expanded to identify what tasks are being performed during the workday that may be accomplished by staff rather than house officers.
Harness the strong caseload to achieve our educational mission and sustain a healthy work environment:
Milestones:
- The Small Animal Emergency Service will discharge cases that are non-emergent rather than transferring to specialty service when the specialty service is too busy to meet patient care and education goals.
Partner with the veterinary community to provide compassionate and comprehensive care:
Milestones:
- Creation of Small Animal and Equine Practitioner Advisory Council (SA-go-PAC and EQ-go-PAC) which meet quarterly and provides insight into the Hospital’s goal of meeting the needs of clients and the referring veterinary community.